Cancellation & Refund Policy

Last updated: 26 September 2025

This policy applies to all box cricket, pickleball, and net practice bookings made with Urban Cage ("we", "us", "our") through our website (urbancage.in), mobile app, or booking staff.

1. Cancellation by Customer

Cancellations made 24 hours or more before the scheduled slot start time are eligible for a refund of the booking amount, minus payment gateway handling charges (2–3% of the amount paid), as levied by the payment processor.

Cancellations made less than 24 hours before the scheduled slot start time are non-refundable. However, Urban Cage may, at its sole discretion, offer a booking credit valid for 30 days from the date of cancellation.

No-shows (failure to arrive without prior cancellation) are non-refundable.

2. Cancellation by Urban Cage

In the event that Urban Cage cancels a confirmed booking due to unforeseen circumstances (facility maintenance, force majeure, etc.), you will receive a full refund of the amount paid, including payment gateway charges, within 7–10 working days, or a booking credit at your preference.

3. Refund Processing

Eligible refunds will be processed to the original payment method within 7–10 working days of the cancellation request being approved, in accordance with RBI guidelines and the applicable payment gateway's processing timelines.

All amounts paid are non-saleable, non-exchangeable, non-transferable, and non-adjustable except as stated in this policy.

4. Payment Gateway Charges

Payments are processed securely through our payment gateway partner(s). A handling/convenience fee of approximately 2–3% of the transaction amount is charged by the payment gateway and is non-refundable in all cases, including eligible cancellations.

Urban Cage shall not be responsible for any unauthorised transactions conducted using your payment instrument. Please contact your bank or the payment gateway's support for such disputes.

5. How to Request a Cancellation

To cancel a booking, contact us at least 24 hours in advance via:

• Email: urbancage.fbd@gmail.com
• WhatsApp: +91 98711 23439

Please include your booking reference, registered mobile number, and reason for cancellation.

Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Changes will be posted on this page with an updated revision date.