Privacy Policy

Last updated: July 2026

Urban Cage ("we", "us", "our") operates the box cricket and pickleball booking facility in Faridabad, along with our website (urbancage.in) and booking systems. This Privacy Policy explains how we collect, use, and protect your information when you interact with us.

Information We Collect

• Contact details: Name and mobile number provided when you make a booking.
• Booking details: Ground, date, time slot, and payment information related to your booking.
• Communication data: Messages exchanged with us via WhatsApp, phone, or our website's contact form.

How We Use Your Information

• To confirm and manage your bookings.
• To send booking confirmations, reminders, and service updates via WhatsApp or SMS.
• To occasionally share offers or promotions relevant to your bookings (you can opt out at any time).
• To respond to inquiries submitted through our contact form.

WhatsApp Messaging

We use the WhatsApp Business Platform (Meta Cloud API) to send booking confirmations and, where applicable, promotional messages to customers who have booked with us. Messages are sent only to numbers provided directly by customers during the booking process. You can stop receiving promotional messages at any time by replying "STOP" or contacting us directly.

Mobile App (Urban Cage on Android/iOS)

Our mobile app loads the same booking experience as our website. In addition to the information above, the app collects:

• Push notification token: If you allow notifications, we use Firebase Cloud Messaging (Google) to send you booking confirmations and reminders. Your device's push token is stored only to deliver these messages and is not shared with third parties beyond Firebase/Google, who process it on our behalf.
• Basic device/app diagnostics: Standard technical information (device model, OS version, app version) automatically collected by Firebase and our app framework (Capacitor) to ensure the app functions correctly and to diagnose crashes.

We do not use this data for advertising or tracking, and we do not sell it. You can disable notifications anytime from your device's app settings.

Data Sharing

We do not sell your personal information. We share data only with trusted service providers necessary to operate our business, such as payment processors (Razorpay, Zoho Payments) and messaging providers (Meta/WhatsApp), strictly for the purposes described above.

Data Retention

We retain booking and contact information for as long as necessary to provide our services and comply with legal/tax obligations.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us using the details below.

Account & Data Deletion

Urban Cage (website and mobile app) does not require a traditional username/password account — you sign in with your mobile number via a one-time password (OTP). To request deletion of your account and associated personal data:

1. Send an email to contact@urbancage.in or call +91-9871123439 with the mobile number used for your bookings, and the subject line "Account Deletion Request".
2. We will verify your identity using the mobile number on file, then delete your personal data (name, phone number, booking history, and any stored push notification token) within 30 days.
3. Data we retain: Where required by Indian tax/accounting law, we may retain anonymized transaction records (date, amount, venue — with personal identifiers removed) for the statutory retention period, even after account deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.